About Us

"Action Item: Enterprises with special IM or presence requirements or who are looking for an OSS solution for IM & presence should consider ViciDial."
-- Gartner Symposium ITexp 2007

VICIDIAL Call Center Suite:

VICIDIAL is an enterprise class, open source, call center suite in use by many large call centers around the world. It has over eight hundred registered installations, and the official release of VICIDIAL have been downloaded over twenty one thousand times in the last year alone.

VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters. It is capable of inbound, outbound, and blended call handling. It even allows for agents logging in from remote locations. The VICIDIAL agent interface has been translated into Spanish, Greek, German, French, Italian, Polish, Portuguese, Slovak, and Brazillian Portuguese. The VICIDIAL admin interface has been translated into Spanish, Greek, German, and Italian.

The Vicidial Group:

The Vicidial Group was founded in 2007 to provide an array of professional products and services to the rapidly growing national and international Vicidial user community.

The original creator and primary developer of VICIDIAL, Matt Florell, started the Vicidial Group along with several other Vicidial consultants who had all been operating independently.


Contact by Phone : 888-894-VICI(8424)
Contact by E-mail : support@vicidial.com
Contact website: vicidial.com